Proposed Organizational Maturity Model for Building More Inclusive User Experiences

Abstract

While human factors, ergonomics, and user experience (HF/E/UX) professionals easily recognize this as a core concept of our discipline, integrating the full implications of this precept into our daily work is an ongoing challenge. One approach to advancing the overall capability and quality of delivering organizational-level results in an area is a maturity model. To help HF/E/UX professionals better direct their efforts and achieve results in creating more inclusive user experiences, this paper proposes a maturity model framework that can be adopted by individuals, groups, and organizations to assess current practice and advancements in this area. Practitioners and researchers alike are encouraged to use the framework and report their results and experiences.