Using a case study approach, this article explores the benefits of leveraging human readiness levels (HRLs) in conjunction with Human Systems Integration (HSI). The U.S. Army’s HSI program emphasizes front-end planning and emphasizes the use of soldier feedback to maximize influence on system design; however, it does not provide the methods by which this should be accomplished nor does it specify the metrics or measures for assessing the progress. This case study applies HRLs to an army software modernization program and provides an in-depth analysis of the HSI activities performed and the extent to which they addressed each question in the HRL scales.
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