How to Survey Patient Satisfaction

Ware JE Snyder MK Wright WR. Development and validation of scales to measure patient satisfaction with health care services: volume I of a final report. Part A: review of the literature, overview of methods, and results regarding construction of scales. Publication no. PB-288-329. Springfield, VA: National Technical Information Service, 1976.

Ware JE Jr Davies-Avery A Stewart AL. The measurement and meaning of patient satisfaction: a review of the literature. Health Med Serv Rev 1978; 1: 1–15.

Ware JE Snyder MK Wright WR. Development and validation of scales to measure patient satisfaction with health care services: volume I of a final report. Part B: results regarding scales constructed from the Patient Satisfaction Questionnaire and measures of other health care perceptions. Publication no. PB-288-330. Springfield, VA: National Technical Information Service, 1976.

Cohen J. Statistical power analysis for the behavioral sciences. New York: Academic Press, 1977.

Berkanovic E Reeder LG Marcus AC Schwartz S. Perceptions of medical care. Lexington, MA: Lexington Books, 1974.

Ware JE. Some issues in the measurement of patient satisfaction with health care services. P-6021. Santa Monica: The Rand Corporation, 1977.

Franklin BJ McLemore SD. A scale for measuring attitudes toward student health services. J Psychol 1967: 66: 143–7.

Hulka BS Zyzanski SJ Cassel JC Thompson SJ. Scale for the measurement of attitudes toward physicians and primary medical care. Med Care 1970; 8: 429–36.

Hulka BS Zyzanski SJ Cassel JC Thompson SJ. Satisfaction with medical care in a low income population. J Chronic Dis 1971; 24: 661–73.

Hulka BS Kupper LL Daly MB Cassel JC Schoen F. Correlates of satisfaction and dissatisfaction with medical care: a community perspective. Med Care 1975; 13: 648–58.

Rojek DG Clemente F Summers CF. Community satisfaction: a study of contentment with local services. Rural Sociology 1975; 40: 177–92.

Aday LA Andersen R. Access to medical care. Ann Arbor: Health Administration Press, 1975.

Ware JE Jr Snyder MK . Dimensions of patient attitudes regarding doctors and medical care services. Med Care 1975; 13: 669–82.

Ware JE Wright WR Snyder MK Chu GC. Consumer perceptions of health care services: implications for the academic medical community. J Med Educ 1975; 50: 839–48.

Ware JE Snyder MK McClure RE Jarett IM. The measurement of health concepts. Publication no. PB-239–508/AS. Springfield, VA: National Technical Information Service, 1973.

Snyder MK Ware JE. A study of twenty-two hypothesized dimensions of patient attitudes regarding medical care. Publication no. PB-239–518/AS. Springfield, VA: National Technical Information Service, 1974.

Comrey AL. A first course in factor analysis. New York: Academic Press, 1973.

Aday LA Andersen R Fleming GV . Health care in the U.S.: equitable for whom? Beverly Hills: Sage Publications, 1980.