An Interprofessional Evaluation of Health Literacy Communication Practices of Physicians,Pharmacists,and Nurses at Public Hospitals in Penang,Malaysia

Abstract

Background: Health care practitioners carry a tremendous responsibility to differentiate the varying need of information and customized communication according to a patient’s health literacy (HL) level. Objectives: To assess and compare the HL communication practices among physicians, pharmacists, and nurses serving at public hospitals in Penang, Malaysia. Methods: A pretested, self-administered questionnaire was used to collect data from study participants of 6 public hospitals using stratified sampling. Descriptive and inferential statistics used to analyze the data with level of significance was set at P < 0.05. Results: Of 600 distributed questionnaires, 526 (87.6%) were adequately filled and returned. Almost 19.0% (n = 98) of the respondents admitted that they did not frequently use simple language and avoid medical jargon during communication with patients. Only about half of the respondents reported frequently using other HL communication practices that include handing out education material to patients (52.2%, n = 275), asking the patient to repeat information (58.9%, n = 310), and asking patients’ caregivers to be present during explanation (57.4%, n = 302). Comparatively, drawing pictures to ease patients’ understanding (40.1%, n = 211) was the less-frequently practiced HL communication techniques. Health practitioners in the age group >41 years (P = 0.046), serving 10 years and more (P = 0.03) and those who have heard the term or concept of HL (P = 0.004) have statistically significantly higher mean score of HL communication practices than other groups. Conclusions: The gap in the HL communication practices among physicians, pharmacists, and nurses warrants educational intervention, and standardized HL communication techniques guidelines are needed in the near future.