“Who Else If Not Us”: An Exploratory-Descriptive Qualitative Study of Kazakhstani Frontline Professionals’ Experience and Perceptions During the Coronavirus Disease 2019 Pandemic

Abstract

Little is known about the experiences of frontline professionals in Kazakhstan. Although studies of frontline workers have been conducted worldwide, it is imperative that caution should be exercised when extrapolating findings from disparate societies and generalizing them to Central Asian countries. As such, the purpose of this study was to explore and describe the firsthand experiences, perceptions, and knowledge gained from the experience of Kazakh frontline physicians and nurses during the COVID-19 pandemic. An exploratory-descriptive qualitative (EDQ) study was conducted over the course of a year in COVID-19 hospitals in Kazakhstan, with physicians (n = 23) and nurses (n = 7). Each participant was interviewed three times between May 2021 and May 2022. Braun and Clarke’s six-step method was used for the thematic analysis. Three overarching themes and subthemes were identified: (1) Longitudinal Journey (“Nobody knew, nobody understood, nobody was ready”; “It’s just life”); (2) Facets of Professionalism (“In my lifetime this is something unique”; “Who else if not us”; “We survived the war and the enemy”); and (3) Facets of Resilience (“God’s providence”; “A good word heals too”). In light of the lack of research that has previously been conducted in Kazakhstan, the results of this study offer important new insight into the experiences of medical professionals during the COVID-19 epidemic.