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Abstract

This article reviews the rudiments of total quality management (TQM) and describes algorithms for integrating many of the key elements into a strategy-oriented simulation. Specifically, the modeling of three key TQM components is described in detail These include: (a) an increased focus on customer need and satisfaction; which involves altering the demand equation in the model to include product failures and developing a quality-focused customer survey; (b) continuous improvement and process capability modeling, which entails integrating quality prevention activities, statistical quality control procedures, and Taguchi loss function into the model; and (c) adding competitive benchmarking options in which teams can assess who is "best" in the industry and use this information to aid in goal-setting and continuous improvement activities.

Keywords

benchmarking continuous improvement computer simulation customer survey designing simulations process capability quality costs statistical process control strategy-oriented games total quality management TQM

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Modeling Total Quality Elements into a Strategy-Oriented Simulation

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