Collaborative quality improvement: consumers,carers and mental health service providers working together in service co-design

Department of Human Services. Strengthening consumer participation in Victoria’s public mental health services: action plan. Melbourne: Victorian Government, 2009.

Australian Health Ministers. National mental health plan 2009–2014. Canberra: Australian Government, 2009.

Australian Health Ministers. National standards for mental health services. Canberra: Australian Government, 2010.

Department of Human Services. Victorian strategy for safety and quality in public mental health services 2004–2008. Melbourne: Victorian Government, 2004.

Wadsworth Y Epstein M . Understanding and involvement (U&I), Volume 2: a project unfolds. Melbourne: Victorian Mental Illness Awareness Council, 1996.

See for example: Minogue V Girdlestone J . Building capacity for service user involvement in research: the implications and impact of best research for best health. Int J Health Care Qual Assur 2010; 21: 422–435.

See for example: Horsfall J Cleary M Walter G . Challenging conventional practice: placing consumers at the centre of the research enterprise. Issues Ment Health Nurs 2007; 28: 1201–1213.

Callander R Ning L Crowley A . Consumers and carers as partners in mental health research: reflections on the experience of two project teams in Victoria, Australia. Int J Ment Health Nurs 2011; 20: 263–273.

Department of Human Services. Review of the 2003–04 Victorian surveys of consumer and carer experience of the public mental health system. Melbourne: Victorian Government, 2005.

Bate P Robert G . Bringing user experience to healthcare improvement: the concepts, methods and practices of experience-based design. Abingdon, UK: Radcliffe Publishing, 2007.