Revisit the Debate on Issues of Metropolitan Governance and Service Delivery: A Trajectory of Efficient Service Delivery Model for Water Supply in Bangalore,India

Abstract

The pattern of urbanization in India is characterized by continual concentration of population and activities in large cities; this is manifested in a high percentage of urban population being concentrated in the large cities. This research article attempts to revisit the debate on ‘metropolitan governance’ and ‘service delivery concepts’ in the context of efficient service delivery model for water supply and comparative analysis of efficient service delivery model in Bangalore Metropolitan Center and Metropolitan region. The service delivery model for water supply was framed using various water utility indicators to know the service delivery index, operational efficiency index and performance index within the Bangalore Metropolitan Center and Metropolitan Region. This research article concludes that Bangalore Water Supply and Sewerage Board stands good in position while comparing to other Water Boards (local bodies) within Metropolitan region.

Keywords

Metropolitan governance service delivery water supply water utility indicators

Get full access to this article

View all access options for this article.

References

ADB. (2007). 2007 Benchmarking and Data Book of Water Utilities in India. Ministry of Urban Development and ADB.

Bangalore Development Authority (BDA) (2007). Bangalore master plan-2015 Volume I: Vision document. Retrieved

23 February 2012

from http://www.bdabangalore.org/Vision_Document_RMP2015_BDA.pdf

BBMP. (2012). Sector profile. Global Investor Meet—2012 Infrastructure Development Department. Bangalore. Available at http://218.248.45.169/download/other/gim2012.pdf (accessed 23 Oct, 2012).

Rao

Bhanoji

(2009). A Ranking Scheme for Asian Water Utilities. Working Paper Series. Serial No IWP/WP/No.9/2009. Institute of Water Policy. Lee Kuan Yew School of Public Policy. National University of Singapore. Available at http://www.spp.nus.edu.sg/iwp/WorkingPaper_Series/A_Ranking_Scheme_for_Asian_Water_Utilities.pdf (accessed 25 June, 2012).

Bourne

L.S.

(1999). Alternative models for managing metropolitan regions: The challenge for North American cities. Paper presented at the International Forum on Metropolization, Santa Cruz, Bolivia, 11–12 March, 1999.

Census of India. (2011). Available at http://www.censusindia.gov.in/2011-prov-results/paper2-vol2

Chand

Vikram K.

(ed.) (2006). Reinventing public service delivery in India: Selected case studies. New Delhi: World Bank and Sage.

CRRI (1999). Traffic and transportation improvement priorities for road corridors of Bangalore. Final Report Karnataka Urban Infrastructure Development and Finance Corporation. CRRI in association with Transport Operations Planning and Informatics Center, Bangalore and Center for Transportation Engineering, Bangalore University.

Data Book of Southeast Asian Water Utilities, 2005 and the 2007 Benchmarking and Data Book of Water Utilities in India and Bhanoji Rao, A Ranking Scheme for Asian Water Utilities Institute of Water Policy, Lee Kuan Yew School of Public Policy, National University of Singapore. November, 2009.

10.

Davis

Kingsley

(1962). Urbanization in India—Past and future. In Turner

(ed.), India’s urban future. Berkley: University of California Press.

11.

Divay

Gerard

Wolfe

Jeanne M.

Polese

Mario

(2002). Metropolitan governance background study: What do we need to know? A rapid foray into operational concerns. Institute of de la Recherché Scientifique Urbanisation. Culture et Societe. Montreal.

12.

Feinstein

S.S.

(2001). Inequality in global city regions. In Scott

A.J.

(ed.), Global city regions: Trends, theory and policy (pp. 285–98). Oxford: Oxford University Press.

13.

Figueroa

(1996). A hundred million journeys a day: The management of transport in Latin America’s mega-cities. In Gilbert

(ed.), The mega-city in Latin America (pp. 110–33). Tokyo, New York and Paris: United Nations University Press.

14.

Fiszbein

Ariel

Dena

Ringold

Rogers

Hasley

(2011). Making services work: Indicators, assessments and benchmarking of the quality and governance of public service delivery in the human development sector. Policy Research Working Paper 5690. The World Bank, Washington DC.

15.

Huchon

Agnes

Tricot

Guillaume.

(2008). Between Citizens and Institutions: The Dynamics of the Integration of Water Supply and Sanitation Services in Hyderabad. CSH Occasional Paper no 22, French Research Institutes in India, New Delhi, 2008.

16.

Helders

(2001). The World Gazetteer. 2001. Available at http://www.world-gazetteer.com

17.

Huchon

Agnes

Tricot

Guillaume

(2008). Between citizens and institutions: The dynamics of the integration of water supply and sanitation services in Hyderabad. Occasional Paper No 22, CSH, New Delhi. Incentives. Journal of Urban Economics, 65, 279–93.

18.

Joassart-Marcelli

Musso

Juliet

(2005). Municipal service provision choices within a metropolitan area. Urban Affairs Review, 40(4), 492–519.

19.

Sivaramakrishnan

K.C.

Kundu

Singh

B.N.

(2007). Handbook of urbanisation in India. New Delhi: Oxford University Press.

20.

Kasperson

J.X.

Kasperson

R.E.

Turner

B.L.

(eds) (1995). Regions at risk: Comparisons of threatened environments. Tokyo. Retrieved from http://www.ihdp.unu.edu/file/get/3580.pdf (aceesed 15th July, 2012).

21.

Kooiman

(1990). Modern governance. London: Sage.

22.

Kumara

H.S.

(2009). Planning for Bus Rapid Transit System (BRTS) in Indian metropolitan cities: Challenges and options. ITPI Journal, Journal of the Institute of Town Planners, 6(4), 9–21. Retrieved from http://itpi.org.in/pdfs/oct2_09.pdf (accessed 22 June, 2012).

23.

Kundu

(1983). Theories of city size distribution and Indian urban structure—A reappraisal. Economic and Political Weekly, 18(3).

24.

Lefevre

(1998). Metropolitan government and governance in western countries: A critical overview. International Journal of Urban and Regional Research, 22(1), 9–25.

25.

Lowery

(1999). And now for something completely different. Public choice and redistribution in the metropolis. Paper presented at the Workshop on Metropolitan Governance, Indiana University, Bloomington, 9–13 June.

26.

McKinsey Global Institute (2010). Indian’s urban awakening: Building inclusive cities and sustaining economic growth. Retrieved from http://www.mckinsey.com/mgi/publications/india_urbanization/index.asp

27.

National Commission on Urbanization (NCU). (1988). Report of the National Commission on Urbanisation, Vol. II. Ministry of Urban Development. New Delhi Government of India. Available at http://www.censusindia.gov.in/2011-prov-results/paper2-vol2/census2011_paper2.html .

28.

National e-Governance Plan (NeGP). (2006). Flagship e-governance programme of the Central Government. Government of India. Available at http://negp.gov.in/index.php?option=com_content&view=article&id=77&Itemid=464 (accessed 10 October, 2012).

29.

National Sample Survey Office (2010). Ministry of Statistics and Programme Implementation, Press Information Bureau. Government of India. Available at http://mospi.gov.in/pressnote_nss_report534_26may10.pdf (accessed 2 July, 2012).

30.

Nelson

M.A.

(1997). Municipal government approaches to service delivery: An analysis from a transactions cost perspective. Economic Inquiry, 35(1), 82–96.

31.

Norris

D.F.

(2001). Prospects for regional governance under the new regionalism: Economic imperatives versus political impediments. Journal of Urban Affairs, 557–71.

32.

OECD/DAC. (2008). Service delivery in fragile situations, key concepts, findings and lessons. DAC Fragile States Group, Paris. Available at http://www.oecd.org/development/incaf/40886707.pdf (accessed 27 August, 2012).

33.

Peterson

George E.

(2007). Land leasing and land sale as an infrastructure financing option. In Peterson

George E.

Annez

Patricia Clarke

(eds), Financing Cities. Washington, DC: Sage Publications and the World Bank.

34.

Planning Commission, Government of India (2002). Assessment 2002: Water supply and sanitation—A WHO and UNICEF sponsored study.

35.

Population Division of the Department of Economic and Social Affairs of the United Nations Secretariat (2006). World population prospects: The 2006 revision and World urbanization prospects: The 2007 revision. Retrieved from http://esa.un.org/unup

36.

Preliminary Draft Structure Plan and Integrated Resource Analysis for the Structure Plan of the Bangalore Metropolitan Region. Technical Report. March 1995. IN-RIMT(P) Ltd., and BMRDA.

37.

Provisional Population Totals (2011). Paper 2, Volume 2 of 2011 (India & States/UTs). Available at http://censusindia.gov.in/2011-prov- results/paper2/prov_results_paper2_indiavol2.html

38.

Public Affairs Center (PAC). (2002). State of India’s Public Services: Benchmarks for the New Millennium. Bangalore: PAC.

39.

Rogers

Hall

A.W.

(2003). Effective water governance. TEC Background Paper No 7, Global Water Partnership, Stockholm.

40.

Rojas

Eduardo

Cuadrado-Roura

Juan R.

Güell

José Miguel Fernández

(2008). Governing the metropolis principles and cases. Inter-American Development Bank. 1300 New York Avenue. N.W. Washington, DC 20577.

41.

Rubio

Gloria M.

(2011). Measuring governance and service delivery in safety net programmes. Human Development Network, the World Bank. Retrieved on

23 March 2012

from http://www-wds.worldbank.org/servlet/WDSContentServer/WDSP/IB/2011/09/23/

42.

Savage

Dasgupta

(2006). Governance framework for delivery of urban services in India. In Rastogi

Anupam

(ed.), India infrastructure report, 2006. Delhi: Oxford University Press.

43.

Shah

Anwar

(2012). Grant financing of metropolitan areas—A review of principles and worldwide practices. The World Bank, East Asia and the Pacific Region, Poverty Reduction and Economic Management Unit.

44.

Singh

Awadhesh Kumar

(2006). Restructuring of municipal services in India. Regional Centre for Urban and Environmental Studies (RCUES). Lucknow.

45.

Sivaramakrishnan

K.C.

Green

Leslie

(1986). Metropolitan management—The Asian experience (First edition). Oxford University Press: USA.

46.

Slack

Enid

(2007). Managing the coordination of service delivery in metropolitan cities: The role of metropolitan governance. Policy Research Working Paper 4317, The World Bank Finance Economics and Urban Development Unit, Washington DC.

47.

Southeast Asian Water Utilities Network (SEAWUN) and Asian Development Bank. (2007). Data book of Southeast Asian Water Utilities, 2005.

48.

Stein

R.M.

(1993). Arranging city services. Journal of Public Administration Research and Theory, 3(1), 66–92.

49.

Stren

Richard

(2007). Urban governance in developing countries: Experiences and challenges. In Hambleton

Robin

Gross

Jill

(eds), Governing cities in a global era: Urban innovation, competition, and democratic reform. New York, NY: Palgrave Macmillan.

50.

Bold

Gauthier

Svensson

Wane

(2010). Delivering service indicators in education and health in Africa: A proposal. The World Bank Africa Region, Poverty Reduction and Economic Management Middle East and North Africa Region, Public Sector and Governance.

51.

International Federation of Surveyors (IFS) (2010). Rapid urbanization and mega cities: The need for spatial information management. Research study by FIG Commission 3. FIG, Kalvebod Brygge 31–33, DK-1780 Copenhagen V. Denmark.

52.

Tiebout

Charles

(1956). A pure theory of local government expenditures. Journal of Political Economy, 44(October), 416–24.

53.

Van der Walt

Tjaart

Haarhoff

Johannes

(2000). Service delivery indices for municipal water supply. Department of Civil and Urban Engineering. Rand Afrikaans University, Corporate Planning Unit, City of Johannesburg, PO Box 1049, South Africa.

54.

United Nations Economic and Social Commission for Asia and the Pacific. 29 December 2011. Retrieved from http://www.unescap.org. (accessed 28 July, 2012).

55.

WWF and Mirabilis Advisory. Urbanisation and sustainability in India: An interdependent agenda. The Alternative Urban Futures Report. Retrieved from http://www.mirabilisadvisory.com/wwfreport/pdfs/Sec1.pdf (accessed 25th July, 2012).

56.

Weingast

Barry

(2009). Second generation fiscal federalism: The implications of fiscal. Journal of Urban Economics. Elsevier, 65(3), 279–293.

57.

Wikstrom

(1997). Metropolitan government and governance. A research agenda for the mid-1990s. Virginia Social Science Journal, 32, 49–66.

58.

World Bank, 2001. Cities on the Move: A World Bank Urban Transport Strategy Review. pp. 1–219. World Bank Institute. Washington. DC.

59.

World Resources Institute (WRI) (1996). The urban environment. World Resources Institute, United Nations Environment Programme, United Nations Development Programme, and the World Bank April, 1996.