Cluster and DEMATEL Analysis of Key RFID Implementation Factors Across Different Organizational Strategies

Abstract

The purpose of this study is to explore the critical success factor of radio frequency identification (RFID) implementation and to establish a relationship between critical success factor of RFID and organizational strategies. This article uses DEMATEL (Decision Making Trial and Evaluation Laboratory) and cluster analysis technique to identify the complex relationship between RFID implementation critical success factors (ICSFs) and organizational strategies. The result indicates that extrinsic critical success factors such as privacy and security, potential legislation and cost-effective reusable tags are the three most important RFID ICSFs that are essential for all the organization’s strategy types, whereas the order of priority of other ICSFs depends on organizational strategy types. Implementation of RFID enhances utilization of resources and information. It gives a competitive advantage to businesses. The study significantly contributes to the body of knowledge as applied to theory and practice in RFID implementation.