Talent Management at Tata Consultancy Services

Abstract

Tata Consultancy Services (TCS), established in the year 1968, is the largest provider of information technology (IT) and business process outsourcing (BPO) services in India. TCS retained its leadership position in the Indian IT industry with total income of Rs 219,477.6 million and net profit of Rs 46,962.1 million for the year ended 31 March 2009. TCS is an equal-opportunity employer and TCSers come from many nationalities and speak many languages. In February 2009, TCS changed its hiring strategy and started focusing on just-in-time hiring or real-time talent management. To build a quality talent pool, TCS started a programme called Academic Interface Programme (AIP). Also, various kinds of training programmes were conducted at TCS: Learning and Development, Initial Learning Programmme, Continuous Learning Programme, Leadership Development Programme, Foreign Language Initiative, Workplace Learning and Ignite. Compensation management system at TCS is based on the economic value added (EVA) model. TCS conducts appraisal of its regular employees twice in a year, and also at the end of the project in case of employees hired specifically for various projects. In order to identify its outstanding talent, TCS has been recognizing the contribution of its people in many ways.

Keywords

Talent management recruitment training compensation EVA

Get full access to this article

View all access options for this article.

References

Aggarwal, A. , Berry, O. , Kenney, M. , Lenway, S.A. , & Taylor, V. (2009). Corporate stategies for software globalization. Retrieved from http://www.acm.org/globalizationreport/chapter4.pdf

Annual report of TCS FY2005. Retrieved from http://sebiedifar.nic.in/documents/TATACONSULT/ar032005.pdf (Accessed on 14 November 2009).

Annual report of TCS FY2006. Retrieved from http://sebiedifar.nic.in/documents/TATACONSULT/ar032006.pdf (Accessed on 14 November 2009).

Annual report of TCS FY2007. Retrieved from http://sebiedifar.nic.in/documents/TATACONSULT/ar032007.pdf (Accessed on 14 November 2009).

Annual report of TCS FY2008. Retrieved from http://sebiedifar.nic.in/documents/TATACONSULT/ar032008.pdf (Accessed on 14 November 2009).

Annual report of TCS FY2009. Retrieved from http://www.tcs.com/investors/Documents/Annual%20Reports/TCS_Annual_Report_2008-2009.pdf (Accessed on 14 November 2009).

Capitaline database of Capital Market Publishers Pvt. Ltd., Mumbai, India.

Chandrasekaran, N. (2009). Managing diversity is a key challenge. People Matters. Retrieved from http://people matters.in/articles/cover-story/managing-diversity-is-a-key-challenge (Accessed on 18 January 2010).

Corporate Bureau. (2008, February 6). Retrieved from http://financialexpress.com/news/500-tcs-employees-quit-postappraisal/269635/ (Accessed on 18 January 2010).

10.

Divetia, A. , & Thadamalla, J.S. (2007). Tata Consultancy Services: Building talent pool. Case Study by IBS Case Development Centre.

11.

Health, N. (2009). TCS trims UK headcount by 10 percent. ZD Net. Retrieved from http://www.zdnetasia.com/tcs-trims-uk-headcount-by-10-percent-62052974.htm (Accessed on 18 January 2010).

12.

Jimmey . (2009). Performance Appraisal. Management Paradise.com. Retrieved from http://www.management paradise.com/forums/archive/index.php/t-140821.html (Accessed on 18 January 2010).

13.

Kathuria, M. (2008). Talent management in hypergrowth markets. Management Paradise.com. Retrieved from http://www.managementparadise.com/forums/human-resources-management/30976-talent-management-hypergrowth-markets.html (Accessed on 14 February 2010).

14.

Mohan, G. (2009). Dealing with deceleration: Is TCS on the right track? The Second Take. Retrieved from http://secondtake.wordpress.com/2009/03/17/dealing-with-deceleration-is-tcs-on-the-right-track/ (Accessed on 18 January 2010).

15.

Punnoose, E.M. (2010). TCS: Biggest and best, getting better. Cool Avenues. Retrieved from http://www.coolavenues.com/mba-journal/human-resources/tcs-biggest-best-getting-bigger (Accessed on 11 January 2010).

16.

Shinde, S. (2009). TCS changes recruitment strategy. Rediff Business. Retrieved from http://www.rediff.com/money/2009/feb/13tcs-changes-recruitment-strategy.htm (Accessed on 21 January 2010).

17.

SiliconIndia. (2009). No cost cutting to stop staff training in IT firms. SiliconIndia News. Retrieved from http://www.siliconindia.com/shownews/No_cost_cutting_to_stop_staff_training_in_IT_firms-nid-61546-cid-7-sid-24.html (Accessed on 14 February 2010).