Abstract
To evaluate the actual situation of patient handover based on the nurse’s situation-background-assessment-recommendation (SBAR) model and identify some related factors at Ho Chi Minh City International Hospital, Vietnam, 2020. Application of a cross-sectional study. There were 167 SBAR nurse handovers observed. The study was carried out from January to November 2020. Verbal and written information on patient satisfaction based on SBAR components at handover by nurses on both sides accounted for 71.3% and 81.4%, respectively. There was a relationship between the type of case and the completion of the complete information on the checklist between nurses of the two handover parties (p = .033 < .05), in which acute cases had a higher completion rate than chronic illness. There was no significant relationship between case type, receiving place/department and compliance with verbal communication between the two handing parties. Nurses communicated in writing better than in oral communication when handing over patients. There was a statistically significant relationship between the results of written information and the type of disease, better-written information with acute disease. There was no statistically significant relationship between the type of disease, the location/department of handover, and the results of the verbal handover between the two parties.
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