Mapping the Research on Healthcare Delivery in Business and Management in the Last Two Decades (2002–2021): A Bibliometric Network Analysis

Abstract

Healthcare delivery is an evolving field of research concerned with promoting good health and well-being for all. To comprehend the progress of the research field, 909 healthcare delivery records were systematically collected from 20 categories aligned to business and management in the Web of Science database, published between 2002 and 2021. Later, the articles were analysed using the Bibliometrix tool to extract information on the annual number of publications, the records of highest publications, keyword co-occurrence networks and thematic evolution during the study period. The findings showed that the United States is the country with the highest contribution to the field, and the University of Washington is the institution with the highest contribution. Additionally, 10 significant clusters of the published articles were identified. The thematic evolution shows that the focus is now more on patient outcomes and the adoption of virtual health delivery models. This study is one of the first to holistically review the healthcare delivery research landscape of the past two decades to identify relevant themes from a multidisciplinary perspective, guiding researchers to pursue novel research studies.