Exploration of Conflict Resolution Mechanism based upon the OSCM Model

Abstract

No organization is free of conflicts. Nor should they be. Conflicts are an integral part of the functions of the service workers like other organizations because clash of interest is virtually built in the jobs they are expected to perform. So, this research paper actually attempts to explore conflict management mechanism that prevails in public and private sector banking organizations in a comparative form. For this purpose, a total of 20 commercial banks (10 banks each from public and private sectors) have been selected on the basis of highest number of employees’ database from three prosperous regions of Punjab, that is, Amritsar, Jalandhar and Ludhiana. Overall 181 bank managers from the public sector and 184 bank managers from the private sector have been surveyed with the help of pretested structured questionnaire based upon Udai Pareek’s model, that is, Opinion Survey on Conflict Management (OSCM). Results indicated that managers of public and private sector banks both prefer to negotiate first to resolve conflict and are least concerned to follow the withdrawal strategy and defusion strategy to handle conflict in their relative concerns. At last, Independent sample t-test demonstrated statistic significant differences in the opinion of managers employed of these public sector and private sector commercial banks selected under study concerning various conflict management strategies.