Competencies of an individual are very important for performing their jobs efficiently and effectively. They help in determining the performance level of the employees. The study identifies the differential competencies of healthcare employees—nurses and doctors—and analyses their impact on patient satisfaction. Primary data have been collected from the patients to understand their perception with regard to employees’ competence. The regression analysis results suggested certain competencies of the nurses had a significant and positive impact on the patient satisfaction, whereas certain other competencies of the doctors had a significant impact on patient satisfaction. The regression analysis conducted separately for the doctors and nurses suggests some other findings which have been discussed in detail in the study. The findings of the study are expected to help the HR professionals in the healthcare units identify the areas of improvement for the nurses and doctors and plan the training and developmental programmes accordingly to bring patient satisfaction.
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