Inclusive library services through virtual reality: Enhancing access and reducing anxiety for hearing and physically impaired students

Abstract

As accessibility and inclusivity become essential principles in academic libraries, providing orientation services for students with disabilities is increasingly important. This study investigates the use of Virtual Reality (VR) to support library orientation for hearing- and physically-impaired students at Chiang Mai University. The study involved 20 impaired undergraduate students who participated in a VR-based library orientation system designed to enhance their knowledge of library services and reduce library-related anxiety. Data were collected using pre- and post-intervention assessments, including knowledge acquisition tests and library anxiety questionnaires. The major findings indicate that the VR-based library orientation significantly improved participants’ understanding of library services, with enhanced comfort and confidence in navigating resources. However, challenges in user interaction remain, particularly in communication with library staff and locomotion controls for specific impairments. This study highlights the potential of VR technology to promote inclusivity and engagement in academic libraries while identifying areas for further development to support diverse user needs.