The OCCI moves from a stylistic to a strategic conceptualization of conflict by assessing communicative tactics that individuals use in organizational situations. The OCCI consists of items that refer to verbal and nonverbal behaviors and to situational factors that shape choice of conflict behaviors. It also employs three rather than five modes of conflict. Although the article acclaims the internal reliability of the scale, it quibbles with the decision to combine collaborating and compromise and with the apparent item desirability bias inherent in the OCCI and other measures of interpersonal conflict.
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