This study examines the workforce of a maquiladora in Yucatan, Mexico, using the Minnesota Satisfaction Questionnaire (MSQ), the Job Characteristics Inventory (JCI), and demographics. Data were analyzed using descriptive statistics, multiple step-wise regression, correlation coefficients, and t-tests. Level of Overall Satisfaction on the JCI and General Satisfaction on the MSQ were both about 62%. Workers were more satisfied with core dimensions (variety, autonomy, task identity, and feedback) than with interpersonal dimensions (dealing with others and friendship opportunities). Based on the MSQ, workers derived more Intrinsic Satisfaction than Extrinsic Satisfaction from their work. Items with the highest mean scores were not necessarily the ones explaining the greatest account of variance in job satisfaction. The study provides implications for U.S. firms wishing to establish maquiladoras in Mexico.
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