The cost of turnover is commonly expressed as a multiple of salary, but loss of a star performer might be better expressed as lost revenue. Occasionally, top executives are quoted as saying a true star performer is worth as much as 8 to 10 times an average employee. The potential loss of revenue is more likely to justify steps to retain keep employees.
2.
Huselid, M., Becker, B., & Beatty, R. (2005). The Workforce Scorecard: Managing Human Capital to Execute Strategy. Boston: Harvard Business School Publishing.
3.
Nelson, B. (2005). 1001 ways to reward employees. New York: Workman.
