The challenges of providing equitable and timely access to high-quality care are numerous, and the proposed solutions are well documented. However, frequently absent from discussions dealing with access to care is how access is being defined and by whom. This article demonstrates the importance of engaging individuals and communities when defining access and developing improvement strategies, and the experience of an Indigenous regional health and social services authority.
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CarmanKLDardessPMaurerM. Patient and family engagement: a framework for understanding the elements and developing interventions and policies. Health Affairs. 2013;32(2):223–231.