Une approche qualitative pour l'étude de l'impact des changements technologiques sur les lieux de travail. Cet article Illustre et défend la logique d'une approche qualitative pour l'étude de l'impact des changements technologiques sur les lieux de travail. La première partie traite de l'utilisation de la méthode de l'étude des cas pour mettre au jour les ordres normatifs qui façonnent les réactions aux innovations technologiques. Dans la deuxième partie, les auteurs utilisent des analyses sur archives pour tester leurs hypothèses et les généraliser à la sphère industrielle dans une perspective longitudinale. Des analyses comparatives sont présentées dans la troisième partie pour éclairer ces formulations théoriques. Cette approche est illustrée par l'étude de Zetkas (1992a. 1992b) sur l'innovation dans le secteur de la carrosserie et par celle de Walsh (1989. 1991) sur celui de la boucherie de détail.
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