Plans for management reform are subject to mandatory consultation with staff representatives. Indirect staff participation is generally viewed as a complement of direct forms of participation. The case of one public bus company offers an opportunity to examine the effects of teamwork on service performance and quality of work and the contribution of staff participation to the reform process. The effects of teamwork are positive, and teams are interested in enhancing public service. However, the contribution of indirect staff participation to the reform process is faced with suspicion of infringement of employment rights and employee solidarity.
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