Abstract
With the growing global older population and the impact of loneliness and social isolation in this group, it is imperative to study resources to improve social connectedness. Artificial Intelligence (AI)-powered platforms are an emerging technology being utilized for this purpose. This systematic review investigated the impact of AI interventions on loneliness and social isolation in older adults. Eighteen studies were included in this systematic review. Conversational AI technology played a role in improving numerous areas that are known to increase social connectedness. Those areas included self and shared identity, social integration, usability and usefulness, social support, self-efficacy, and health outcomes. While some participants enjoyed the AI interaction, sensed relationships developed, and felt the AI was useful, others would like conversational AIs and AI chatbots to be more human-like and conversations to have more depth and provide help and information gathering more targeted to their needs.
Get full access to this article
View all access options for this article.
References
Supplementary Material
Please find the following supplemental material available below.
For Open Access articles published under a Creative Commons License, all supplemental material carries the same license as the article it is associated with.
For non-Open Access articles published, all supplemental material carries a non-exclusive license, and permission requests for re-use of supplemental material or any part of supplemental material shall be sent directly to the copyright owner as specified in the copyright notice associated with the article.
