Solution for the Problem of Sustainable Staff Scheduling in Semi-Automated Dock Container Terminals in Ports

Abstract

Port operations in container terminals are as important as container transportation itself. A port has a complex system in which a wide variety of operations take place, and a wide variety of resources are required to interact with each other. The aim of a port operator is to complete the service required in the shortest time and in the most efficient way. The quayside of the port, the equipment used such as cranes and field vehicles, and the operations officer and personnel are factors that directly affect the service provided at a port. The port management aims to maximize efficiency by reaching the maximum number of movements with the least possible cost. Increasing the efficiency and quality of the working personnel is extremely important in achieving this aim. This study provides efficient, fair, and balanced scheduling of field personnel and shift supervisors working in port operations using a real-life case of the semi-automated docks at an international port. A goal-programing model is constructed to manage the workforce needed by the port for a one-week working period and to assign the shift supervisors to the shifts in a balanced way. The personnel’s preferences and qualifications, which directly affect productivity, are also considered while planning. Results show an increase in productivity, quality of life, concentration, and employee job satisfaction. The results of the suggested mathematical model in the study show that the demands of the workers facing conflicting constraints were met with the least deviation from goals.