Exploring organizational factors of resistance to technology adoption in university libraries in Bangladesh

Abstract

The integration of technology into university libraries is critical for enhancing service delivery, supporting academic excellence, and ensuring relevance in a rapidly advancing digital era. However, organizational resistance remains a significant barrier to effective adoption, particularly in the context of university libraries in Bangladesh. This study aims to examine the key organizational factors that impede technology adoption and assess the role of alignment and support mechanisms in mitigating resistance. Employing a qualitative case study approach, data were collected from library and information science (LIS) professionals at Dhaka University Library through semi-structured interviews and focus group discussions. Thematic analysis revealed key organizational factors influencing resistance, including cultural misalignment, ineffective leadership dynamics, and inadequate support structures. Additionally, findings indicate that strong leadership advocacy, strategic alignment of technological initiatives with institutional goals, and the presence of change advocates significantly reduce resistance and foster a more adaptive organizational environment. The study underscores the importance of fostering a supportive organizational culture and enhancing leadership practices to mitigate resistance and facilitate the adoption of innovative technologies in university libraries. It provides actionable insights for policymakers, higher education authorities, and university administrators to address organizational barriers and cultivate a culture of innovation. Recommendations include targeted capacity-building initiatives, alignment of organizational policies with technological objectives, and increased investment in leadership development programs.