Revealing the effects of business intelligence tools on technostress and withdrawal behavior: The context of a developing country

Abstract

Due to globalization and ongoing technological advancements, businesses are confronted with unprecedented competition. To preserve their competitive edge, businesses are increasingly turning to business intelligence (BI) systems. While BI has been acknowledged to enhance decision-making, efficiency, innovation, performance and provide organizational value, the literature offers a limited understanding on its dark sides, especially in less affluent and developing nations. In this investigation, we diagnose the nexus between BI system usage, technostress, and work withdrawal behaviors (WWBs) using transactional theory of stress. We applied Partial Least Squares Modeling approach on cross-sectional data collected from travel agencies in Jordan to examine the model. The findings back the idea that BI system usage is associated with increased technostress, and technostress is associated with increased WWBs. Technostress mediated the path between BI system usage and WWBs. The findings offer implications that extend our understanding of the scholarship of BI system usage and present building blocks for practical reconsiderations.