Motivational factors promoting knowledge sharing in the non-profit sector in Thailand

Abstract

This study aims to investigate how organizational design – especially culture, employee intentions, intrinsic and extrinsic motivational factors, and processes – promotes knowledge sharing in the non-profit context. The research used a quantitative analysis with data from a sample of 213 non-profit organizations. The sample organizations were from diverse sectors operating actively in Thailand. The descriptive statistical technique and analysis of factor loading value were utilized to present the surveyed data. Based on the study findings of the descriptive statistics data, it was noted that motivational factors such as availability, value, and enjoyment in helping the colleagues via sharing the knowledge were remarkably associated with organizational knowledge sharing. Furthermore, the results revealed that sub-factors of knowledge sharing culture, intentions, and processes were more extraordinary for enhancing knowledge management activities. On the other hand, extrinsic motivational factors – mainly, expected organizational rewards such as bonus, salary, job security, and promotion opportunities – were not significantly promoted knowledge sharing. This study supports the non-profit organization's leaders and managers finding ways to boost motivational factors to promote knowledge sharing. Moreover, the study provides empirical insight into the knowledge management-non-profit organizations research domain, which links knowledge sharing and organizational design in the non-profit environment.