Factors affecting the information-seeking behaviour of postgraduate students at the University of South Africa Ethiopia Regional Learning Centre

Abstract

The purpose of this study was to investigate some of the factors affecting the information-seeking behaviour of postgraduate students registered at the University of South Africa (Unisa) as represented by its Ethiopia Regional Learning Centre, with particular emphasis on their use of electronic information resources. A qualitative case study approach was adopted. In semi-structured interviews, eight conveniently selected postgraduate students shared their information-seeking experiences. The data was analysed thematically. The findings identified contextual and personal factors which gave rise to the respondents’ information needs and in turn prompted information activities such as information seeking. Of these, a lack of ICT infrastructure, frequent interruptions in electricity supply, old computers and the location of the Akaki Branch Library proved to be the main factors affecting postgraduate students’ electronic information-seeking behaviour. The findings showed the effect that inadequate facilities have on postgraduate students’ information behaviour.