Emerging Frontiers in AI and knowledge management: Visualising trends using bibliometric analysis

Abstract

The growing emphasis on sustainable business performance has driven organizations towards the adoption of innovative practices and technologies. The leads to an inclination towards integration of Artificial Intelligence (AI) into Knowledge Management Systems (KMS). A new paradigm of smart knowledge-driven decision-making is emerging and reshaping the business with enhanced sustainability. Despite the growing importance of the topic, there is a lack of comprehensive review encompassing all the three dimensions. This research paper is based on bibliometric analysis of existing literature to explore the relationship between KMS, AI adoption, and sustainability. Documents for analysis were retrieved from the database of Scopus published between the year 2005 to 2024. In total 66 documents were reviewed to investigate the key research trends, influential studies and emerging themes in the field. To analyse the growth of knowledge domain, author contributions and to explore the collaborative networks, Vos Viewer was used as a research tool. By visualizing the trends, the study illustrates the role of AI in enhancing KMS and advancing environmental, social and economic sustainability. Besides providing a quantitative overview of the academic literature, our results also outline the framework of the existing literature on AI and KMS.