Abstract
Consolidate gains, implement more change is the seventh step of John P. Kotter’s Eight Step Process for Leading Change. Sustaining acceleration seems an appropriate theme for the 2021 survey following the 2020/21 health crisis which was the catalyst for massive change across almost all organisations. It created a sense of urgency, with the leaders reporting many quick wins in the new operating environment in the 2020 survey. The opportunity now is to maintain their momentum by consolidating their current gains and accelerating change, driving their business towards the new normal. Part II captures the leaders’ reflections on a range of topics that are shaping their operations including the technology and content trends, vendor engagement, client engagement as well as summarising their future priorities.
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