The Ten Steps towards a culture of Knowledge Management

Abstract

This article outlines why it is essential to consider Knowledge Management (KM) from a situational perspective. There is simply not a one size fits all solution. The author presents an overview of her Ten Steps approach, and explains how she approaches the challenges of developing an effective Knowledge Strategy and securing organizational support for KM activities through ensuring the required change is realized and embedded in the organization – and that its benefits demonstrate a return on investment. Two very different organizations have provided the backdrop for the development and delivery of this in recent years and a case study is included from both.