Learning before,during and after

Abstract

This article highlights the importance of knowledge management during the current NHS reorganization and describes the approach adopted by one Strategic Health Authority (SHA) to enable business continuity as it heads towards closure. The article explains how this business continuity approach evolved from an existing project to embed knowledge management into informatics projects. The authors use this programme of work to illustrate how the Knowledge Management team of the Department of Health Informatics Directorate (DHID) is supporting the closure of NHS organizations so that corporate knowledge is retained in the system and shared with successor organizations for the continuing benefit of the next generation National Health Service.