Explores the importance of organizational research as a tool to support business change and improvement. Describes a tried and tested research methodology that has been used within public and private sector organizations and can be easily adapted by in-house research and information services. Demonstrates how research can be used to evaluate the effectiveness of learning and development products and services. Includes a case study from a central government department that investigates the role of the line manager in learning.
Ashridge Management School (2004) Ashridge Management Index: Management challenges in the 21st Century, www.ashridge.org.uk
2.
BP, www.bp.com
3.
Chartered Institute of Personnel & Development (2007) Learning and the Line: The Role of Line Managers in Training, Learning and Development, http://www.cipd.co.uk/subjects/maneco/general/_lrngln.htm
Martin, Kevin (2007) Learning & Development: Aligning Workforce with Business Objectives, Aberdeen Group.
8.
Microsoft, www.microsoft.com
9.
Mouly, G.J. (1978) Educational Research: The Art and Science of Investigation . Boston, MA: Allyn and Bacon.
10.
MRS professional body for market and social research, www.mrs.org.uk
11.
Punch,Keith F. (2005) Introduction to Social Research: Quantitative and Qualitative Approaches. Second Edition. London: SAGE.
12.
Wellington, Jerry (2000) Educational Research: Contemporary Issues and Practical Approaches. London: Continuum International Publishing Group.
13.
Who Learns at Work? (March 2005) Employees' Experiences of Training and Development: Survey Report: Chartered Institute of Personnel & Development, www.cipd.co.uk/subjects/lrnanddev/general/learnatwk.htm
14.
Who Learns at Work? (November 2008) Employees' Experiences of Workplace Learning: Chartered Institute of Personnel & Development, www.cipd.co.uk/subjects/lrnanddev/general/_wholrnswrk.htm
15.
Wilkinson, David (2000) The Researchers Toolkit: The Complete Guide to Practitioner Research. London: Routledge Falmer.
