‘A good and constructive relationship’

Abstract

Provides practical advice on how to optimize relations with information vendors, to the benefit of both vendor and customer. Considers decisions on the content required, identifying and selecting suppliers, effective negotiation and contract terms & conditions. Discusses what might go wrong, offering 12 tips on points to watch out for in contracts. Concludes that successful vendor relationships revolve round deciding what is needed via a Needs Assessment, running a focused trial of the product, negotiating acceptable terms, and thereafter repeating the process by testing existing products against new or improved alternatives as the annual contract renegotiation process comes round.