Total quality management is frequently considered to be a means for achieving competitive advantage. Small businesses have several limitations when they implement quality practices. However, total quality practices can foster the creation of the indispensable knowledge for continuous improvement and for competing in the current markets.The management of knowledge has also been identified as an important antecedent of performance. Using structural equations modelling, this article analyses the linkages between total quality management, organizational learning and performance.The most significant implication of this article is that small businesses should pay more attention to total quality management practices, as these can support both knowledge management practices and organizational performance.
Bien souvent, la gestion de la qualité totale est considérée être un moyen de parvenir à s'assurer une position avantageuse sur le plan de la concurrence. Les petites entreprises sont confrontées à un certain nombre de contraintes lorsqu'il s'agit de mettre en œuvre des pratiques de qualité. Ceci dit, les pratiques de qualité totale peuvent encourager la création de connaissances essentielles à l'amélioration continue et à la concurrence sur les marchés actuels. La gestion du savoir a aussi été identifiée comme un précurseur important du rendement. S'appuyant sur la modélisation d'équations structurelles, cet article analyse les liens existant entre la gestion de la qualité totale, l'apprentissage organisationnel et le rendement. Ce qui ressort avant tout de cet article, c'est que les petites entreprises devraient prêter davantage attention aux pratiques de la gestion de la qualité totale, étant donné qu'elles peuvent supporter à la fois les pratiques de gestion du savoir et le rendement organisationnel.
La gestión de calidad total o TQM (Total Quality Management) a menudo se considera como un medio para lograr una situación de ventaja con respecto a la competencia. Las pequeñas empresas tienen varias limitaciones cuando aplican las prácticas de calidad. Sin embargo, las prácticas de calidad total pueden fomentar la creación de conocimientos indispensables para una continua mejora y para competir en los mercados actuales. La gestión del saber también ha sido identificada como un importante antecedente del desempeño. Utilizando la modelización de ecuaciones estructurales, este artículo analiza las vinculaciones entre la gestión de calidad total, la enseñanza organizativa y el desempeño. La deducción más importante de este articulo es que las pequeñas empresas deben prestar más atención a las prácticas de gestión de calidad total, dado que éstas pueden respaldar tanto las prácticas de gestión del saber como el desempeño organizativo.
Totales Qualitätsmanagement wird oft als ein Mittel angesehen, mit dem ein wettbewerblicher Vorsprung erreicht werden kann. Kleine Unternehmen haben mehrere Einschränkungen bei der Implementierung von Qualitätsmanagementverfahren. Solche Qualitätsmanagem entverfahren können jedoch die Schaffung von unentbehrlichem Fachwissen unterstützen, das wiederum eine kontinuierliche Verbesserung und somit eine bessere wettbewerbliche Position in den jeweils aktuellen Märkten fördert. Das Wissensmanagement wurde ebenso als wichtige Voraussetzung für Leistung und Erfolg gewertet. Dieser Artikel verwendet ein Strukturgleichungsmodell, um die Verbindungen zwischen totalem Qualitätsmanagement, organisationalem Lernen und Leistung/Erfolg zu analysieren. Die wichtigste Erkenntnis dieses Artikels ist, dass kleine Unternehmen mehr Wert auf totale Qualitätsmanagementverfahren legen sollten, da diese das Wissensmanagement und die Unternehmensleistung gleichermaßen unterstützen.
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