Human Resource Metrics for Enhancing Organizational Performance: Case of Indian State-owned Enterprises

Abstract

As a result of a growing concern regarding agility, Human Resources (HR) has become one of the most challenging fields of management. State-owned enterprises (SOEs) face people-related issues, from attracting talent to managing performance, while creating employee experience. This article is an attempt to explore the pattern of usage of the HR metrics in Indian SOEs and to examine other metrics that need to be included as part of a strategic HR approach to enhance organizational performance. Primary data was collected using formal interviews with HR executives. The outcomes suggest that Indian SOEs are in the infancy stage when it comes to the adoption of HR metrics. It is important that Indian SOEs initiate the first-level of HR metrics and thereafter make planned progress to the third-level impact. Based on the study, a framework for sustainable and competitive HR is proposed. All of this has implications for SOEs in developing countries.

JEL Codes: M12

Keywords

HR metrics SOEs India organizational performance case study qualitative study

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