Sage Journals: Discover world-class research

Abstract

In information technology (IT) service industry, essential task of a human resource (HR) manager is to form an efficient team involving different job roles from a pool of candidates who can satisfy business requirements. For this purpose, the HR department performs candidate recruitment and selection process. This article attempts to develop a mathematical and reliable approach using the analytic hierarchy process (AHP)-linear programming (LP) for building an efficient software project team by breaking the interview process of candidate selection into two parts. In the first phase, interviewers are responsible only for evaluating candidates based on different parameters. In the second phase, HR manager collates all data from the selection process and then applies proposed mathematical model to make final decision on candidate selection or rejection. The proposed application of AHP into team formation will improve the decision-making process involved in hiring when multiple interviewers assess candidates through interview. Finally, decisions are taken for finalizing team by incorporating all financial and strategic constraints using LP.

Keywords

Human resource manager interview process conflict resolution analytic hierarchy process linear programming efficient team team formation candidate recruitment candidate selection

Get full access to this article

View all access options for this article.

References

Camp

, Vielhaber

E.M.

, & Simonetti

L.J.

(2001). Strategic interviewing: How to hire good people. San Francisco: Jossey–Banss.

Cheng

E.W.L.

, Li

, & Ho

D.C.K.

(2002). Analytic hierarchy process (AHP). Measuring Business Excellence, 6(4), 33–37.

Chung

S.H.

, Lee

A.H.I.

, & Pearn

W.L.

(2005). Product mix optimization for semiconductor manufacturing based on AHP and ANP analysis. International Journal of Advanced Manufacturing Technology, 25(11–12), 1144–1156.

Dickel

(2008). Interviewing techniques and pitfalls from HR perspective. China Staff, November, pp. 39–43.

Eder

R.W.

, Kacmar

K.M.

, & Ferris

G.R.

(1989). Employment interview research: History and synthesis. The employment interview: Theory, research, and practice (pp. 17–31). London: Sage.

Foster

, & Godkin

(1998). Employment selection in health care: The case for structured interviewing. Heath Care Management Review, 23(1), 46–51.

Gatewood

R.D.

, & Field

H.S.

(1998). Human resource selection. Florida: Harcourt Brace & Company.

Griffin

W.R.

(2006). Management 8th edition. New York: Houghton Mifflin Company.

Hackney

, & Kleiner

H.B.

(1994). Conducting an effective selection interview. Work Study, 43(7), 8–16.

10.

Hollingworth

H.L.

(1922). Judging human character. New York, NY: D. Appleton.

11.

Islam

, & Rasad

(2006). Employee performance evaluation by the AHP: A case study. Asia Pacific Management Review, 11(3), 163–176.

12.

Mills

(2007). 10 tips for effective interviews. RV Trade Digest, 27(4), 108–110.

13.

Poundtone

(2003). Beware the interview inquisition. Harvard Business Review, May, 18–19.

14.

Robertson

I.T.

, & Smith

(2001). Personnel selection. Journal of Occupational and Organizational Psychology, 74(4), 441–472.

15.

Robinson

M.B.

, & del Carmen

(1996). A good worker is hard to find. USA Today, 125(2618), 6.

16.

Saaty

T.L.

(1977). A scaling method for priorities in hierarchical structure. Journal of Mathematical Psychology, 15(3), 234–281.

17.

Stevens

K.C.

(1997). Effects of pre-interview beliefs on applicant’s reactions to campus interviews. Academy of Management Journal, 40(4), 947–966.

18.

Whetton

D.A.

, & Cameron

K.S.

(2002). Developing management skills. Reading, MA: Addison Wesley Longman.

19.

Wright

M.P.

, & McMahan

C.G.

(1992). Strategic HRM: A review of the literature. Journal of Management, 18(2), 295–320.

Formation of an Efficient Team by Improvising Employee Selection Process Using AHP-LP for a Software Company in India

Abstract

Keywords

Get full access to this article

References