Restricted accessResearch articleFirst published online 2026
Identification and prioritisation of emotional intelligence dimensions impacting the success of HR professionals using Analytic Hierarchy Process (AHP)
Emotional intelligence (EI) has been widely recognised as a key determinant of professional effectiveness, yet limited research has systematically examined which EI dimensions are most critical for Human Resource Professionals (HRPs).
Objective
This study aimed to identify and prioritise the EI dimensions that most significantly influence the success of HRPs.
Methods
A mixed approach was adopted, beginning with a literature review and expert consultations to identify relevant EI dimensions. These were structured into a hierarchical model and evaluated using the Analytic Hierarchy Process (AHP). Pairwise comparisons were conducted with 50 HR experts to establish the relative importance of each dimension.
Results
The AHP analysis revealed self-awareness, stress management, and empathy as the top three EI dimensions for HRPs, followed by optimism, orderliness, and decision-making.
Conclusions
The study offers a structured framework for evaluating and ranking EI competencies, demonstrating the utility of AHP in HR research. Findings highlight the central role of EI in enhancing HR effectiveness and provide actionable insights for recruitment, training, and development of HR professionals across industries.
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