From acquisition to retention: Expectations,motivation and commitment of Generation Z workers based on a systematic literature review

Abstract

Background

The aim of this paper is to provide a systematic and thematic review of the wide range of literature on the labour market participation of Generation Z.

Objective

To identify the key themes in the relevant literature, analyse and organize the results of the studies and then propose future research directions on Generation Z by developing an integrative framework.

Methods

The research involved an aggregative systematic review of the 250 papers published up to 08/04/2024 in the WoS and Scopus databases was performed. After reading the abstracts, relevant articles (n = 55) were filtered.

Results

The findings of the metasynthesis indicate that for Generation Z, money is not the primary factor when choosing a job. Career and professional development are priority. Not all social media platforms are accessible, but with their extensive network of contacts, referrals can be an effective recruitment channel. Employers are expected to provide autonomy, flexibility and a healthy work–life balance. Intrinsic motivators (inspiring work and positive working environment) are also highly effective.

Conclusions

Research findings suggest that there are overlaps between Generation Z’s expectations of work, their workplace motivators and the factors that enhance their engagement; however, organizations should consider that preferences may vary in different situations.