Within the socio-cognitive framework of sense-making, this paper explicates the term ‘mental model’ and its associated concepts, analyzes the controversies and connections pertaining to mental model research in information studies, and reports the findings of an exploratory study of the mental models of an academic information system. As one aspect of the process of making sense out of their experiences, individuals develop mental models of the systems and processes with which they interact. These models include (1) key components, (2) relationships between those components, and (3) techniques for interacting with the system or process. The small-scale study discussed here identifies three distinct patterns across the models of information seeking held by graduate students in a reference course.
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