Trending Topics in E-government,E-participation,and Social Media in the Crisis Era

Abstract

This study analyses three major research fields: citizens’ e-government, e-participation, and social media use. It compares the distribution of publications and citation network structure. We use three bibliometric software tools (SciMAT, Citnet, and CiteSpace). The results indicate that social media is a growing research topic attracting increasing attention in the academic community. They also show that authors from the USA and China lead in number of publications. We found some common references to pioneers in the field and specific topics where the authors cite a predecessor in the research area, such as public value and antecedents of trust.

Keywords

e-government e-participation social media performance analysis bibliometric analysis science mapping

Get full access to this article

View all access options for this article.

References

Abu-Shanab

Harb

(2019). E-government research insights: Text mining analysis. Electronic Commerce Research and Applications, 38, 12. https://doi.org/10.1016/j.elerap.2019.100892

Afzalan

Sanchez

T. W.

Evans-Cowley

(2017). Creating smarter cities: Considerations for selecting online participatory tools. Cities, 67, 21–30. https://doi.org/10.1016/j.cities.2017.04.002

Aliguliyev

R. M.

Adigozalova

N. A.

(2018). Journal impact factor weighted by SJR and 5-year if indicators of citing sources. Journal of Scientometric Research, 7(2), 94–106. https://doi.org/10.5530/jscires.7.2.15

Alryalat

M. A. A.

Rana

N. P.

Sahu

G. P.

Dwivedi

Y. K.

Tajvidi

(2017). Use of social media in citizen-centric electronic government services: A literature analysis. International Journal of Electronic Government Research, 13(3), 55–79. https://doi.org/10.4018/ijegr.2017070104

Andersen

K. V.

Henriksen

H. Z.

Secher

Medaglia

(2007). Costs of e-participation: The management challenges. Transforming Government- People Process and Policy, 1(1), 29–43. https://doi.org/10.1108/17506160710733689

Astrom

Karlsson

Linde

Pirannejad

(2012). Understanding the rise of e-participation in non-democracies: Domestic and international factors. Government Information Quarterly, 29(2), 142–150. https://doi.org/10.1016/j.giq.2011.09.008

Belanger

Carter

(2008). Trust and risk in e-government adoption. Journal of Strategic Information Systems, 17(2), 165–176. https://doi.org/10.1016/j.jsis.2007.12.002

Bertot

J. C.

Jaeger

P. T.

Grimes

J. M.

(2010). Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies. Government Information Quarterly, 27(3), 264–271. https://doi.org/10.1016/j.giq.2010.03.001

Bertot

J. C.

Jaeger

P. T.

Grimes

J. M.

(2012). Promoting transparency and accountability through ICTs, social media, and collaborative e-government. Transforming Government- People Process and Policy, 6(1), 78–91. https://doi.org/10.1108/17506161211214831

10.

Bertot

J. C.

Jaeger

P. T.

Hansen

(2012). The impact of polices on government social media usage: Issues, challenges, and recommendations. Government Information Quarterly, 29(1), 30–40. https://doi.org/10.1016/j.giq.2011.04.004

11.

Bonson

Royo

Ratkai

(2015). Citizens’ engagement on local governments’ Facebook sites. An empirical analysis: The impact of different media and content types in Western Europe. Government Information Quarterly, 32(1), 52–62. https://doi.org/10.1016/j.giq.2014.11.001

12.

Bonson

Torres

Royo

Flores

(2012). Local e-government 2.0: Social media and corporate transparency in municipalities. Government Information Quarterly, 29(2), 123–132. https://doi.org/10.1016/j.giq.2011.10.001

13.

Boulianne

(2015). Social media use and participation: A meta-analysis of current research. Information Communication & Society, 18(5), 524–538. https://doi.org/10.1080/1369118x.2015.1008542

14.

Campbell

D. A.

Lambright

K. T.

Wells

C. J.

(2014). Looking for friends, fans, and followers? Social media use in public and nonprofit human services. Public Administration Review, 74(5), 655–663. https://doi.org/10.1111/puar.12261

15.

Carter

Belanger

(2005). The utilization of e-government services: Citizen trust, innovation and acceptance factors. Information Systems Journal, 15(1), 5–25. https://doi.org/10.1111/j.1365-2575.2005.00183.x

16.

Ceron

(2015). Internet, news, and political trust: The difference between social media and online media outlets. Journal of Computer-Mediated Communication, 20(5), 487–503. https://doi.org/10.1111/jcc4.12129

17.

Charalabidis

Loukis

E. N.

Androutsopoulou

Karkaletsis

Triantafillou

(2014). Passive crowdsourcing in government using social media. Transforming Government- People Process and Policy, 8(2), 283–308. https://doi.org/10.1108/tg-09-2013-0035

18.

Chen

C. M.

(2006). CiteSpace II: Detecting and visualizing emerging trends and transient patterns in scientific literature. Journal of the American Society for Information Science and Technology, 57(3), 359–377. https://doi.org/10.1002/asi.20317

19.

Chen

Y. C.

Hsieh

T. C.

(2014). Big data for digital government: Opportunities, challenges, and strategies. International Journal of Public Administration in the Digital Age, 1(1), 1–14. https://doi.org/10.4018/ijpada.2014010101

20.

Cobo

López-Herrera

Herrera-Viedma

Herrera

(2011). An approach for detecting, quantifying, and visualizing the evolution of a research field: A practical application to the Fuzzy Sets Theory field. Journal of Informetrics, 5(1), 146–166. https://doi.org/10.1016/j.joi.2010.10.002

21.

Conroy

M. M.

Evans-Cowley

(2006). E-participation in planning: An analysis of cities adopting on-line citizen participation tools. Environment and Planning C-Government and Policy, 24(3), 371–384. https://doi.org/10.1068/c1k

22.

Criado

J. I.

Pastor

Villodre

(2018). Measuring social media diffusion in local governments from a longitudinal perspective: Adoption, barriers, and perceptions. Sub-National Democracy and Politics through Social Media, 29, 3–27. https://doi.org/10.1007/978-3-319-73386-9_1

23.

Criado

J. I.

Sandoval-Almazan

Gil-Garcia

J. R.

(2013). Government innovation through social media. Government Information Quarterly, 30(4), 319–326. https://doi.org/10.1016/j.giq.2013.10.003

24.

Dabbagh

Sookhak

Safa

N. S.

(2019). The evolution of blockchain: A bibliometric study. IEEE Access, 7, 19212–19221. https://doi.org/10.1109/access.2019.2895646

25.

Devos

Buelens

Bouckenooghe

(2007). Contribution of content, context, and process to understanding openness to organizational change: Two experimental simulation studies. Journal of Social Psychology, 147(6), 607–629. https://doi.org/10.3200/socp.147.6.607-630

26.

Dwivedi

Y. K.

Rana

N. P.

Janssen

Lal

Williams

M. D.

Clement

(2017). An empirical validation of a unified model of electronic government adoption (UMEGA). Government Information Quarterly, 34(2), 211–230. https://doi.org/10.1016/j.giq.2017.03.001

27.

Dwivedi

Y. K.

Rana

N. P.

Jeyaraj

Clement

Williams

M. D.

(2019). Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a revised theoretical model. Information Systems Frontiers, 21(3), 719–734. https://doi.org/10.1007/s10796-017-9774-y

28.

Esteban

Grande

de Silva

Estébanez

. (2022). Big data, accounting and international development: Trends and challenges. Cuadernos De Gestion, 22(1), 193–213. https://doi.org/10.5295/cdg.211513sa

29.

Gibson

Cantijoch

(2013). Conceptualizing and measuring participation in the age of the internet: Is online political engagement really different to offline? Journal of Politics, 75(3), 701–716. https://doi.org/10.1017/s0022381613000431

30.

Guillamon

M. D.

Rios

A. M.

Gesuele

Metallo

(2016). Factors influencing social media use in local governments: The case of Italy and Spain. Government Information Quarterly, 33(3), 460–471. https://doi.org/10.1016/j.giq.2016.06.005

31.

Guo

Y. M.

Huang

Z. L.

Guo

X. R.

Nkeli

M. J.

(2019). Bibliometric analysis on smart cities research. Sustainability, 11(13), 18. https://doi.org/10.3390/su11133606

32.

Hansson

Belkacem

Ekenberg

(2015). Open government and democracy: A research review. Social Science Computer Review, 33(5), 540–555. https://doi.org/10.1177/0894439314560847

33.

Harrison

T. M.

Sayogo

D. S.

(2014). Transparency, participation, and accountability practices in open government: A comparative study. Government Information Quarterly, 31(4), 513–525. https://doi.org/10.1016/j.giq.2014.08.002

34.

Heeks

Bailur

(2007). Analyzing e-government research: Perspective, philosophies, theories, methods, and practice. Government Information Quarterly, 24(2), 243–265. https://doi.org/10.1016/j.giq.2006.06.005

35.

A. T. K.

(2002). Reinventing local governments and the e-government initiative. Public Administration Review, 62(4), 434–444. https://doi.org/10.1111/0033-3352.00197

36.

Hřebíček

Legát

Nagy

(2008, July). Current trends in eEnvironment and its role in eDemocracy [Paper presentation]. International Environmental Modelling and Software Society (iEMSs), Barcelona, Catalonia.

37.

Jaeger

P. T.

Bertot

J. C.

(2010). Transparency and technological change: Ensuring equal and sustained public access to government information. Government Information Quarterly, 27(4), 371–376. https://doi.org/10.1016/j.giq.2010.05.003

38.

Kim

Lee

(2012). E-participation, transparency, and trust in local government. Public Administration Review, 72(6), 819–828. https://doi.org/10.1111/j.1540-6210.2012.02593.x

39.

Layne

Lee

J. W.

(2001). Developing fully functional E-government: A four stage model. Government Information Quarterly, 18(2), 122–136. https://doi.org/10.1016/s0740-624x(01)00066-1

40.

Lee

J. H.

Hancock

M. G.

M. C.

(2014). Towards an effective framework for building smart cities: Lessons from Seoul and San Francisco. Technological Forecasting and Social Change, 89, 80–99. https://doi.org/10.1016/j.techfore.2013.08.033

41.

Lev-On

Steinfeld

(2015). Local engagement online: Municipal Facebook pages as hubs of interaction. Government Information Quarterly, 32(3), 299–307. https://doi.org/10.1016/j.giq.2015.05.007

42.

Linders

(2012). From e-government to we-government: Defining a typology for citizen coproduction in the age of social media. Government Information Quarterly, 29(4), 446–454. https://doi.org/10.1016/j.giq.2012.06.003

43.

Liu

Urquía-Grande

López-Sánchez

Rodríguez-López

. (2023). Research into microfinance and ICTs: A bibliometric analysis. Evaluation and Program Planning, 97, Article 102215. https://doi.org/10.1016/j.evalprogplan.2022.102215

44.

Lourenço

R. P.

Costa

J. P.

(2007). Incorporating citizens’ views in local policy decision making processes. Decision Support Systems, 43(4), 1499–1511. https://doi.org/10.1016/j.dss.2006.06.004

45.

Margetts

(2007). Virtual organizations. In Ferlie

Lynn

L. E.

Pollitt

(Eds.), The Oxford handbook of public management (pp. 305–326). Oxford University Press.

46.

Martin

J. A.

(2014). Mobile media and political participation: Defining and developing an emerging field. Mobile Media & Communication, 2(2), 173–195. https://doi.org/10.1177/2050157914520847

47.

Matheus

Janssen

(2020). A systematic literature study to unravel transparency enabled by open government data: The window theory. Public Performance & Management Review, 43(3), 503–534. https://doi.org/10.1080/15309576.2019.1691025

48.

McNutt

(2014). Public engagement in the Web 2.0 era: Social collaborative technologies in a public sector context. Canadian Public Administration-Administration Publique Du Canada, 57(1), 49–70. https://doi.org/10.1111/capa.12058

49.

Medaglia

(2012). eParticipation research: Moving characterization forward (2006-2011). Government Information Quarterly, 29(3), 346–360. https://doi.org/10.1016/j.giq.2012.02.010

50.

Medaglia

Zheng

(2017). Mapping government social media research and moving it forward: A framework and a research agenda. Government Information Quarterly, 34(3), 496–510. https://doi.org/10.1016/j.giq.2017.06.001

51.

Meijer

Bekkers

(2015). A metatheory of e-government: Creating some order in a fragmented research field. Government Information Quarterly, 32(3), 237–245. https://doi.org/10.1016/j.giq.2015.04.006

52.

Meijer

Bolivar

M. P. R.

(2016). Governing the smart city: A review of the literature on smart urban governance. International Review of Administrative Sciences, 82(2), 392–408. https://doi.org/10.1177/0020852314564308

53.

Mergel

(2013). A framework for interpreting social media interactions in the public sector. Government Information Quarterly, 30(4), 327–334. https://doi.org/10.1016/j.giq.2013.05.015

54.

Moon

M. J.

(2002). The evolution of e-government among municipalities: Rhetoric or reality? Public Administration Review, 62(4), 424–433. https://doi.org/10.1111/0033-3352.00196

55.

Mossberger

Y. H.

Crawford

(2013). Connecting citizens and local governments? Social media and interactivity in major US cities. Government Information Quarterly, 30(4), 351–358. https://doi.org/10.1016/j.giq.2013.05.016

56.

Munoz

L. A.

Rodriguez-Bolivar

M. P.

Cobo

M. J.

Herrera-Viedma

(2017). Analysing the scientific evolution of e-Government using a science mapping approach. Government Information Quarterly, 34(3), 545–555. https://doi.org/10.1016/j.giq.2017.05.002

57.

Norris

D. F.

Moon

M. J.

(2005). Advancing E-government at the grassroots: Tortoise or hare¿. Public Administration Review, 65(1), 64–75. https://doi.org/10.1111/j.1540-6210.2005.00431.x

58.

Oliveira

G. H. M.

Welch

E. W.

(2013). Social media use in local government: Linkage of technology, task, and organizational context. Government Information Quarterly, 30(4), 397–405. https://doi.org/10.1016/j.giq.2013.05.019

59.

Osborne

S. P.

Radnor

Nasi

(2013). A new theory for public service management? Toward a (public) service-dominant approach. American Review of Public Administration, 43(2), 135–158. https://doi.org/10.1177/0275074012466935

60.

Phang

C. W.

Kankanhalli

(2008). A framework of ICT exploitation for E-participation initiatives. Communications of the ACM, 51(12), 128–132. https://doi.org/10.1145/1409360.1409385

61.

Potnis

D. D.

(2010). Measuring e-Governance as an innovation in the public sector. Government Information Quarterly, 27(1), 41–48. https://doi.org/10.1016/j.giq.2009.08.002

62.

Quintana

A. G.

Urquía-Grande

Jalón

M. L. D.

(2022). Strategic conceptual theories and sustainable cooperation among stakeholders in E-government, E-participation, and social media. Central European Journal of Public Policy, 16(2), 46–63. https://doi.org/https://doi.org/10.2478/cejpp-2022-0007

63.

Rana

N. P.

Dwivedi

Y. K.

Williams

M. D.

Weerakkody

(2016). Adoption of online public grievance redressal system in India: Toward developing a unified view. Computers in Human Behavior, 59, 265–282. https://doi.org/10.1016/j.chb.2016.02.019

64.

Reddick

C. G.

(2011). Citizen interaction and e-government Evidence for the managerial, consultative, and participatory models. Transforming Government- People Process and Policy, 5(2), 167–184. https://doi.org/10.1108/17506161111131195

65.

Rodriguez-Bolivara

M. P.

Alcaide-Munoz

Cobo

M. J.

(2018). Analyzing the scientific evolution and impact of e-Participation research in JCR journals using science mapping. International Journal of Information Management, 40, 111–119. https://doi.org/10.1016/j.ijinfomgt.2017.12.011

66.

Saebo

Flak

L. S.

Sein

M. K.

(2011). Understanding the dynamics in e-Participation initiatives: Looking through the genre and stakeholder lenses. Government Information Quarterly, 28(3), 416–425. https://doi.org/10.1016/j.giq.2010.10.005

67.

Saebo

Rose

Flak

L. S.

(2008). The shape of eParticipation: Characterizing an emerging research area. Government Information Quarterly, 25(3), 400–428. https://doi.org/10.1016/j.giq.2007.04.007

68.

Saglie

Vabo

S. I.

(2009). Size and e-Democracy: Online participation in norwegian local politics. Scandinavian Political Studies, 32(4), 382–401. https://doi.org/10.1111/j.1467-9477.2009.00235.x

69.

Sandoval-Almazan

Gil-Garcia

J. R.

(2012). Are government internet portals evolving towards more interaction, participation, and collaboration? Revisiting the rhetoric of e-government among municipalities. Government Information Quarterly, 29(1), S72–S81. https://doi.org/10.1016/j.giq.2011.09.004

70.

Santamaria-Philco

Cerda

J. H. C.

Gramaje

M. C. P.

(2019). Advances in e-Participation: A perspective of Last Years. IEEE Access, 7, 155894–155916. https://doi.org/10.1109/access.2019.2948810

71.

Shareef

M. A.

Kumar

Dwivedi

Y. K.

(2011). e-Government adoption model (GAM): Differing service maturity levels. Government Information Quarterly, 28(1), 17–35. https://doi.org/10.1016/j.giq.2010.05.006

72.

Shim

D. C.

Eom

T. H.

(2008). E-government and anti-corruption: Empirical analysis of international data. International Journal of Public Administration, 31(3), 298–316. https://doi.org/10.1080/01900690701590553

73.

Shim

D. C.

Eom

T. H.

(2009). Anticorruption effects of information communication and technology (ICT) and social capital. International Review of Administrative Sciences, 75(1), 99–116. https://doi.org/10.1177/0020852308099508

74.

Sivarajah

Irani

Weerakkody

(2015). Evaluating the use and impact of Web 2.0 technologies in local government. Government Information Quarterly, 32(4), 473–487. https://doi.org/10.1016/j.giq.2015.06.004

75.

Steinbach

Sieweke

Suss

(2019). The diffusion of e-participation in public administrations: A systematic literature review. Journal of Organizational Computing and Electronic Commerce, 29(2), 61–95. https://doi.org/10.1080/10919392.2019.1552749

76.

Susha

Gronlund

(2012). eParticipation research: Systematizing the field. Government Information Quarterly, 29(3), 373–382. https://doi.org/10.1016/j.giq.2011.11.005

77.

Teo

T. S. H.

Srivastava

S. C.

Jiang

(2008). Trust and electronic government success: An empirical study. Journal of Management Information Systems, 25(3), 99–131. https://doi.org/10.2753/mis0742-1222250303

78.

Tolbert

C. J.

Mossberger

(2006). The effects of e-government on trust and confidence in government. Public Administration Review, 66(3), 354–369. https://doi.org/10.1111/j.1540-6210.2006.00594.x

79.

Traverso

D. B.

Gonzalez-Bustamante

Guasch

C. C.

(2019). The literature on open government in spanish. Analysis of the dynamics of production and citation. Noesis-Revista De Ciencias Sociales Y Humanidades, 28(56), 22–42. https://doi.org/10.20983/noesis.2019.2.3

80.

United Nation. (2002). Benchmarking E-government: A global perspective- assessing the progress of the UN member states. https://publicadministration.un.org/publications

81.

Venkatesh

Thong

J. Y. L.

Chan

F. K. Y.

P. J. H.

Brown

S. A.

(2011). Extending the two-stage information systems continuance model: Incorporating UTAUT predictors and the role of context. Information Systems Journal, 21(6), 527–555. https://doi.org/10.1111/j.1365-2575.2011.00373.x

82.

Vicente

M. R.

Novo

(2014). An empirical analysis of e-participation. The role of social networks and e-government over citizens’ online engagement. Government Information Quarterly, 31(3), 379–387. https://doi.org/10.1016/j.giq.2013.12.006

83.

Welch

E. W.

Hinnant

C. C.

Moon

M. J.

(2005). Linking citizen satisfaction with e-government and trust in government. Journal of Public Administration Research and Theory, 15(3), 371–391. https://doi.org/10.1093/jopart/mui02l

84.

West

D. M.

(2004). E-government and the transformation of service delivery and citizen attitudes. Public Administration Review, 64(1), 15–27. https://doi.org/10.1111/j.1540-6210.2004.00343.x

85.

Williams

M. D.

Rana

N. P.

Dwivedi

Y. K.

(2015). The unified theory of acceptance and use of technology (UTAUT): A literature review. Journal of Enterprise Information Management, 28(3), 443–488. https://doi.org/10.1108/jeim-09-2014-0088

86.

Yildiz

(2007). E-government research: Reviewing the literature, limitations, and ways forward. Government Information Quarterly, 24(3), 646–665. https://doi.org/10.1016/j.giq.2007.01.002

87.

Zhang

Wang

W. G.

de Pablos

P. O.

Tang

Yan

X. D.

(2015). Mapping development of social media research through different disciplines: Collaborative learning in management and computer science. Computers in Human Behavior, 51, 1142–1153. https://doi.org/10.1016/j.chb.2015.02.034

88.

Zhao

Shen

K. N.

Collier

(2014). Effects of national culture on e-government diffusion: A global study of 55 countries. Information & Management, 51(8), 1005–1016. https://doi.org/10.1016/j.im.2014.06.004