Abstract
There have been thousands of books and articles published as to the utility and value of information technology (IT) in support of the business functions in today's society. There have probably been as many studies conducted to justify this “supposition.” Most pharmaceutical industry professionals would concede that information technology has utility, and through that utility, it has value; but can that value be defined? And does that value extend to innovation in the use of information or the conduct of business?
This paper summarizes how the information technologists in pharmaceutical research define, measure, justify, disseminate, and communicate the value of IT to clients and management. The results of an industry-wide, multi-disciplinary survey are provided and discussed. Finally, some recommendations are given to improve the process of valuing, justifying, expanding, and simply understanding the use and role of IT in the pharmaceutical industry.
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