Abstract
The Department of Defense (DoD) Education Activity is a large (17,000 member) federal organization with worldwide scope and the critical mission of educating dependents of DoD military service members and civilian employees. After a long and difficult struggle, a major consolidation of personnel administration services undertaken in 1991 has begun to achieve its intended purposes. Key events and features of the consolidation experience are described and analyzed to derive several practical suggestions from other large agencies and organizations considering consolidation as an approach to enhanced personnel administration service delivery.
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