Abstract
The Office of Civilian Personnel at the Defense Distribution Region East has been able to achieve dramatic personnel and cost reductions using an agressive program of process reengineering coupled with a radical redesign of its business processes. This innovative program, which can save the U.S. Government $8 million by the year 2001, required changing the attitudes of managers and employees about the way the organization was structured, their roles in the new scheme, and the need to deal with continual change and process improvement.
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