Abstract
This research examined public sector independent grievance procedures in twenty-two agencies in the Southwest United States. Non-union grievance systems are championed as a way to equitably adjudicate employee problems while additionally fostering agency objectives and lessening the possibility of employee legal suits. Content analysis was used to determine the purpose of grievance programs, grievable issues, employee representation, neutral third-party resolution of cases, and different grievance systems and their methodologies. Based upon study findings, suggestions are offered to implement or improve a current grievance program.
Get full access to this article
View all access options for this article.
References
1.
Balfour
Alan
, “Five Types of Non-Union Grievance Systems,”
Personnel , 61 (March-April 1984 ), 67 .
2.
Bohlander
George
White
Harold
, “A Grievance system Without a Labor Union,”
Hospital Topics , 65 (May/June 1987 ), 17 –21 .
3.
Condon
Thomas
, “Use Union Methods in Handling Grievances,”
Personnel Journal , 64 (January 1985 ), 72 .
4.
Epstein
Richard L.
, “The Grievance Procedure in the Non-Union Setting,”
Employee Relations Law Journal , 1 (Summer 1975 ), 120 –127 .
5.
Feliu
Alfred
, “Legal Consequences of Nonunion Dispute-Resolution Systems,”
Employee Relations Law Journal , 13 (Summer 1987 ), 83 .
6.
Heshizer
Brian
Graham
Harry
, “Discipline in the Nonunion Company,”
Personnel , 59 (March, April 1982 ), 72 .
7.
LoBosco
Maryellen
, “Nonunion Grievance Procedures,”
Personnel , 62 (January 1985 ), 61 –64 .
8.
McCollum
James
Norris
Dwight
, “Nonunion Grievance Machinery in Southern Industry,”
Personnel Administrator , 29 (November 1984 ), 106 .
9.
Miller
Ronald
, “Grievance Procedures for Nonunion Employees,”
Public Personnel Management , 7 (September-October 1978 ), 302 –311 .
10.
Sherman
Arthur
Bohlander
George
Chruden
Herbert
, Managing Human Resources , 8th Ed. , (Cincinnati : South-Western Publishing , 1988 ), 460 .
11.
Swann
James
, “Formal Grievance Procedures in Non-Union Plants,”
Personnel Administrator , 26 , (August 1981 ), 66 –77 .
12.
Trisler
Stewart
, “Grievance Procedures: Refining the Open-Door Policy,”
Employment Relations Today , 11 (Autumn 1984 ), 323 .
13.
Veglann
Peter
, “Making the Grievance system Work,”
Personnel Journal , 56 (March 1977 ), 123 .