Productivity Improvement and Information: Private Sector Applications — Public Sector Implications

Abstract

Both public sector and private sector organizations are devoting increasing attention to their “productivity environments” as they deal with declining resource availability, increasing technological and work complexity, and organizational imperatives to increase “overall productive capacity.” Two major objectives are involved in developing successful integrated approaches to productivity improvement: generating productivity measurement/management information through organizational surveys and work reporting systems; and enhancing employee involvement and commitment through training and development, communications, and new forms of participative management efforts. The private sector case described here was based on identifying productivity problems and linking information/measurement systems with participative management efforts and could be adapted and applied to public sector organizations.