Productivity Improvement through Team Building and Organizational Redevelopment: Evaluating the Experiences of a Human Services Agency at the County Level

Abstract

Productivity improvement and quality of worklife changes in a community mental health center are explored via three years of survey research, team building, and organizational redevelopment efforts. The foundation for change included process consultation, climate surveys, team-building, and socio-taskwork redesign. Team-building efforts are evaluated and a perspective on impacts and predicted changes for the organization's future are included.