Building and Capacitating a Unified Public Administration and Management System for Integrated Service Delivery in South Africa

Abstract

The 1996 South African Constitution mandates that service delivery must be oriented towards meeting the development challenges confronting South Africa. In early 2002, a discourse began on building and capacitating a joint three-government sector approach to service delivery, an approach necessary to ensure a comprehensive strategy to confront the challenges of a developmental state. In 2007 the Public Administration, Leadership and Management Academy came into being to support the capacitating thrust or principal enabling legislation, namely the Public Administration Management Bill was published in 2008. Joint strategic interventions and goodwill of legislators, institutional leadership and civil society formations, will eventually ensure that this innovative and creative momentum to the joint three-government sector approach to service delivery in a developmental state, will be addressed and sustained.