E-Learning in Public Organizations

Abstract

Public sector managers now view e-learning as an important instrument for obtaining skill-based organizational outcomes. This is partly due to special emphasis on interactive citizenship. Not all organizations are likely to implement this training strategy, however, because there are significant tradeoffs involved in terms of both costs and benefits. This article examines the organizational determinants of e-learning: larger establishments with multiple public services, organizations that employ educated workforces and well-established internal labor markets are more likely to adopt an e-learning strategy. The influence of many such factors requires that a value-based analysis is undertaken to help organizations make optimal decisions about the choice of e-learning.