Differences in Supervisor and Non-Supervisor Perceptions of Quality Culture and Organizational Climate

Abstract

Data were collected from 8,126 employees in à large government service agency using an anonymous survey measuring 9 aspects of quality culture and 10 aspects of organizational climate. Results show that supervisors perceived all 19 aspects of the culture and climate measured on the survey significantly more positively than did non-supervisors. Results are discussed in terms of their implications for organizational effectiveness.