Job Characteristics,Optimism,Burnout,and ILL Health of Support Staff in a Higher Education Institution in South Africa

Abstract

The aim of this study was to assess the relationships between job characteristics, burnout, optimism, and ill health. A cross-sectional survey design was used. The sample consisted of 334 support staff members of a higher education institution in the North West Province of South Africa. The Maslach Burnout Inventory-General Survey, a Health questionnaire, the Job Characteristics Inventory, and the Life Orientation Test-Revised were administered. The results of the study showed that job demands (overload) and a lack of job resources contributed to burnout. Burnout, in turn, mediated the effects of job demands and a lack of job resources on ill health. Dispositional optimism had a direct effect on exhaustion and cynicism. However, dispositional optimism did not interact with job demands or job resources in affecting exhaustion and cynicism.

Keywords

burnout higher education institutions ill health job characteristics optimism

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